FAQs

1. What We Do

Managed IT and cybersecurity — flat monthly, truly unlimited. Cure Solutions delivers managed IT support and managed cybersecurity to Burlington, Iowa and Southeast Iowa businesses — one flat monthly fee, truly unlimited support, no
surprise bills. Doing it since 1997, same family ownership.

Phones, M365, cabling, backup, audits, vendor coordination, strategy. Beyond managed IT and cybersecurity, Cure Solutions delivers hosted phone systems (3CX), Microsoft 365, structured cabling, backup and disaster recovery, compliance audits, vendor management, and IT strategy. If it plugs into your network, we support it — even gear another vendor sold you.

Slow IT, security risk, unpredictable bills, vendor chaos, after-hours fires. Cure Solutions fixes the five biggest IT headaches Southeast Iowa businesses face: slow computers, cybersecurity threats, unpredictable bills, vendor finger-pointing, and after-hours fire drills. Fast, secure, predictable, worry-free — so you run your business instead of fighting your tech.

Help desk, monitoring, backup, endpoint, email, M365, network, strategy. 5-minute-response help desk, 24/7 monitoring and oncall, managed backup with quarterly restore tests, endpoint protection, email security, Microsoft 365, network management, and quarterly strategy reviews. One flat monthly fee. No surprise charges from Cure Solutions,
ever.

PC-focused. We support a few Macs but specialize in Windows. Cure Solutions specializes in Windows PC environments — the standard for most Iowa businesses. If your business has a couple of Macs in design or marketing, we can support them. We’re not Apple specialists, so if you’re a primarily-Mac shop you may want a different provider. For PC-centric businesses with Windows servers, desktops, laptops, and a few Macs mixed in, Cure Solutions is built for you.

2. How We Work

Hometown-owned in Fort Madison since 1997. Independent. Truly unlimited. Three ways. Cure Solutions is locally owned by Sam and Angie Boyer since 1997, and they live in Fort Madison, Iowa — the center of our service radius. You’ll never deal with a regional manager 100 miles away, an offshore help desk, or a different tech every week. Second, we target a 5-minute response on every call. Third, we’re truly unlimited — no nickel-and-diming for software or equipment someone else sold you. A major Iowa IT chain has been buying up local competitors. Cure Solutions isn’t doing that. We’re independent, hometown-owned, and accountable directly to you.

5-minute response target, 24/7 oncall paging, proactive monitoring. Cure Solutions targets a 5-minute response on every call. We staff about 15 trained technicians at our Burlington office (the largest locally-owned IT team in Southeast Iowa), route the right tech to the right problem instantly through our ticketing system, and run a 24/7 oncall rotation. After-hours calls hit a voicemail that pages our on-duty technician
immediately. Proactive monitoring catches most outages before your team notices.

Never. Truly unlimited covers everything on your network. Never. Cure Solutions is truly unlimited — no nickel-and-diming. Accounting software  hiccup, printer down, phone system glitch, we handle it under your flat fee. The only line ever added is hardware you asked us to buy or a project approved in advance.

24/7 voicemail-to-pager hits the on-duty tech immediately. True 24/7. After-hours calls hit a voicemail system that pages the on-duty Cure Solutions technician immediately. Proactive monitoring catches most outages — server down, internet circuit failure, backup failure — and pages us automatically, often before your team is aware. You sleep. We watch the network.

5-minute response target. Most issues resolved on first contact. Cure Solutions targets a 5-minute response on every call during business hours. Most issues fix on first contact. Onsite hardware is same-day or next-business-day. After-hours emergencies are picked up by the on-duty technician inside 15 minutes of paging.

3. About Us

Sam and Angie Boyer — Fort Madison locals, owners since 1997. Sam and Angie Boyer have owned and operated Cure Solutions since 1997. They live in Fort Madison, Iowa — at the center of our customer service radius. You work with a team accountable directly to the owners. No regional managers, no private equity, no national chain that just acquired your local provider. A major Iowa IT chain has been buying up local competitors. We’re not doing that.

Since 1997 — nearly 30 years. Burlington, Iowa’s trusted IT partner through Y2K, the cloud, ransomware, the pandemic, and now AI. Your IT provider should outlast your IT projects.

Burlington, Iowa. Owners in Fort Madison. Multi-site clients worldwide. Cure Solutions is headquartered in Burlington, Iowa, with owners Sam and Angie Boyer based in Fort Madison — the center of our service radius. We serve Southeast Iowa, Western Illinois, and Northeast Missouri — Mt. Pleasant, Fort Madison, Keokuk, Ottumwa, Macomb, Galesburg, and beyond. Remote support nationwide for satellite offices, plus Mexico, Italy, and China for multi-site clients.

About 15 — the largest locally-owned IT team in Southeast Iowa. Specialists for every layer of your stack, small enough you know every tech by name. Small-town service, big-city resources. No offshore call center, no script-readers.

Community Banks, CPAs, insurance, healthcare and dental, manufacturers (including life sciences and medical devices), property management, transportation, government, and chambers. Deep compliance expertise — FFIEC, HIPAA, GLBA, FTC Safeguards, ISO 13485, CMMC, CTPAT — for industries that can’t afford IT wrong.

4. Pricing & Getting Started

 Flat per-user/per-device monthly. Aligned incentives — we want you up. Flat per-user or per-device monthly pricing for managed IT and cybersecurity. You know your bill before the month starts. No per-ticket charges, no after-hours upcharges, no surprise project invoices. Hardware and big projects quoted separately, approved in advance. Flat rate also puts Cure Solutions on your side — we make money when you’re up and running, not when something breaks. We want you working, not waiting.

Terms vary by engagement. Contact us for details specific to your situation. Contract terms vary by engagement and scope of services. Contact Cure Solutions for terms specific to your business. If you ever decide to leave, we hand over credentials, asset list, documentation, and diagrams — clean handover. No hostage situations. Cure Solutions earns your business.

Call 319-753-2873. Free discovery, written quote in days. Call 319-753-2873 or click Get In Touch. Free 30-minute discovery, then a written flat-rate proposal in 3–5 business days. Onboarding takes about three weeks. No risk, no pressure.

3 weeks: audit, deploy, kickoff. Billing starts after. Three weeks. Week 1: audit your environment, document every device and SaaS account. Week 2: deploy monitoring, backup, security, and remote-management tools. Week 3: meet your team and schedule your first quarterly review. You’re managed day one — billing starts week four.

Yes — FFIEC, HIPAA, GLBA, FTC Safeguards, ISO 13485, PCI DSS, SOC 2, CMMC, CTPAT. Extensively. Cure Solutions supports FFIEC (community banks), GLBA, FTC Safeguards Rule (auto dealers, CPAs, insurance), HIPAA (healthcare and dental), ISO 13485 (medical device), PCI DSS, SOC 2, CMMC (DoD contractors), and CTPAT (international shippers). We deliver audit-ready packets — not raw logs. Four weeks’ notice and we’ll have you walk-in ready.